What is our Return Policy?
- In the event of Manufacturer Defect:
- A replacement or full refund will be issued.
- Customer will have to inform Mattress Sale team within 10 days after receiving the shipment in order to get a exchange or full refund.
- Customers will have to provide images of fault area and full length of product.
- Full refund will be issued to the original payment.
- Other Return Reasons:
- Items can be returned within 28 days after delivery of your shipment. Please allow 3 to 5 Business days for the next steps on your return request.
- Item’s Condition: Items must be in original condition, unwashed, not-used and must be in original packaging and in sell-able condition.
- Picture of the product must be provided in original packaging.
- Refund amount: The return shipping cost and a 7% handling fee will be deducted from the amount and net amount will be refunded upon receipt of the returned products. Please allow your bank 7-10 days to process the refund and for the credit to appear on your statement.
Note: If you don’t get a reply from us within 1-2 business days, please call us at: +1 (202) 677- 3332.
At Mattress Sale, we strive for 100% customer satisfaction and we provide high quality pictures on our website however colors may vary from one computer screen to another and thus does not come under manufacturer defect category, so will be considered as dislike / did not meet the expectations case.
- Decline Request: Any request outside allowed time period will not be accepted by the system. Items which are bought at clearance, finale sale, opened item is not eligible for return.
How do customer return?
- While applying for return please make sure to include your order number, condition and pictures of your items, and reason for return. Please allow 3 to 5 Business days for the next steps on your return request.
- You will get a confirmation email with the shipping guidelines once the return request is approved.
- Please note that you will find the return shipping label in the box. Incase you do not find it let us know & we will mail you immediately.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to inform you that we have received your item. We will also inform you of the approval or rejection of your refund.
If your request is approved then your refund will be processed and a credit will automatically be applied to the original method of payment. Please allow 7 to 10 business days for the money to reappear in your account.
What items are returnable?
You can return your items within 28 days after delivery of your shipment.
- Products must be in original condition.
- Unwashed and not used.
- In the original packaging.
I received the wrong item:
- If you receive a wrong item please contact us within 7 days of your delivery date and provide us with the order number.
- You will receive a prepaid label via email so you may return the wrong item. Please print the shipping label, attach it to your package and drop it off to the respective shipping carrier. Once the item is received, we will ship you the correct item.
Are there any charges for return?
- You will be charged return shipping cost and a 7% handling fee on the returned products unless the product is defective.
- You are responsible for the charges of the return shipping unless you have received the wrong item. Please provide pictures so we may accommodate and process your return request promptly.
- We do not accept returns on used, washed or products not in re-sale condition, or on any final-sale/Clearance items.
- No returns after 28 days of your delivery date.
- Please repack all Mattress Sale products in the original package they were delivered.
- Return Authorization numbers must be properly shown on the outside of the return package.